Shipping

We try to ship all orders as quickly as possible. If it looks like we might be out of stock on one or more items, we will contact you to see if you want a partial order sent with the back order to follow, or if you want us to hold the order for completion. 

We provide tracking on all shipments.

When we ship an order out of the United States, we depend on the postal system of the transit and receiving countries. Some countries run a better postal system than others. If you have concerns about your country's postal system, we suggest you make arrangements with us for special package delivery or ask us to send your order to a business address. Businesses usually get better treatment from postal systems.

Returns and refunds

You can return anything purchased from us for any reason or no reason up to two weeks or 14 days  after purchase. This policy subscribes to the EU Withdraw Contract requirement. 

Send returns to Ackerman Pens, 3373 Benton St, Concord, CA 94519 USA.

All returned items must be in resalable condition. There can be no cracks, marks, mars or other signs of use and wear. You can fill the pen with ink or paint to try it out, but you must clean the pen thoroughly before returning it to us. 

If you damaged part of your pen, you can order replacements parts.

Please provide proof of purchase when you send your return. We need your name at the least and your correct address, and any order number if you still have the records.

The customer pays for the cost of any return unless they received a faulty product. We will not issue a refund until we receive the returned items and checked them for condition. This policy subscribes to the EU Withdraw Contract requirement. 

Questions?

If you have any questions, please send them to support@ackermanpens.com.

These policies apply worldwide.