Shipping

We try to ship all orders as quickly as possible. If it looks like we might be out of stock on one or more items, we will contact you to see if you want a partial order sent with the back order to follow, or if you want us to hold the order for completion. 

We provide tracking on all shipments.

When we ship an order out of the United States, we depend on the postal system of the transit and receiving countries. Some countries run a better postal system than others. If you have concerns about your country's postal system, we suggest you make arrangements with us for special package delivery or ask us to send your order to a business address. Businesses usually get better treatment from postal systems.

Returns and refunds

You can return anything purchased from us for any reason or no reason up to two week after purchase. Send returns to:

Ackerman Pens
3775 Benton Street
Concord, CA 94519
USA

All returned items must be in resalable condition. There can be no cracks, marks, mars or other signs of use and wear. You can fill the pen with ink or paint to try it out, but you must clean the pen thoroughly before returning it to us. When we receive a "wet pen," we put it aside for a time when we can clean it, and that might take several weeks.

If there's ink on or inside the pen when we receive the return, we will charge a cleaning fee of US$10.

We sell inked pens at a discount to students and struggling artists.

If you want to return something after one month, you need a reason. We try to be flexible.

If you damaged part of your pen, you can order replacements parts.

Please provide proof of purchase when you send your return. We need your name at the least and your correct address, and any order number if you still have the records.

Questions?

If you have any questions, please send them to support@ackermanpens.com.

These policies apply worldwide.